Refund policy

At Mom Blossom, we hope every customer loves their purchase.

If something isn't quite right, we are happy to help.

Return and Exchange Policy

Returns and exchanges are accepted within 14 days of the delivery date.

To be eligible for a return or exchange, items must be:

  • Unworn and unused
  • Unwashed
  • Free of stains, perfume, makeup, or odors
  • Contain all original tags
  • Returned in their original packaging

* Mom Blossom reserves the right to refuse return requests that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Nursing bras that have been worn or washed
  • Underwear
  • Final Sale items
  • Products marked "Non-returnable"

Sale and Promotional Items

Items purchased during promotional sales or discounts of 30% or more are considered "Final Sale" and cannot be returned or exchanged unless they are defective.

Return Shipping Fees

If you request a return or exchange due to a change of mind, choosing a different size, or any reason not related to a product defect or an error in order fulfillment, the customer is responsible for all shipping fees for the return and exchange.

If the received product is defective, damaged, or incorrect, Mom Blossom will cover all shipping costs for the return and exchange.

Shipping fees paid at the time of purchase are non-refundable unless the return is due to an error on our part.

Defective or Incorrect Orders

If you receive a defective, damaged, or different product than what you ordered:

  1. Contact us within 48 hours of receipt.
  2. Attach photos demonstrating the issue.
  3. We will arrange a free exchange or a full refund.

No additional shipping fees will apply in this case.

Refund Eligibility

Once we receive and inspect your returned product, we will notify you regarding the approval of your refund.

Approved refunds are processed within 3 to 5 business days.

Refund Methods

Electronic Payments

If your order was paid via credit or debit card, the amount will be refunded to the same payment method used during the original checkout.
* Please note that additional processing time may be required depending on your bank.

Cash on Delivery (COD) Orders

Refunds for COD orders can be processed via one of the following options:

  • InstaPay
  • Vodafone Cash
  • Bank Transfer

* Provided account details must match the information of the original customer.

How to Request a Return or Refund

To request a return or exchange:

  1. Contact our customer service team within 14 days of receiving your order.
  2. Provide the following information:
    • Order Number
    • Reason for return or exchange
    • Photos of the product (if defective or incorrect)
  3. Our team will arrange the pickup or provide you with return instructions.

Contact Information

Email: momblossom0@gmail.com

Business Hours: Sunday–Thursday, 10:00 AM – 6:00 PM